Questions and answers

How much does the call cost?

Calls made from networks of all carriers are free of charge.

If my phone card is empty or my calling limit is reached, can I still call 116 111?

As no charges apply to calling the number 116 111, then you can call 116 111 even when your calling card balance is zero.

Does 116 111 take calls round the clock?

The Child Helpline Service 116 111 is run 24 hours a day, 7 days a week.

Does 116 111 give advice on medical matters?

The Child Helpline Service 116 111 is targeted at resolving other problems of children or adolescents, and the Child Helpline Service provides social and crisis counselling. Medical advice can be asked from the nationwide family physician advisory line 1220.