The number 116111 can be called from all over Estonia using both fixed and mobile phones. The call is free of charge

Your call will be answered by experienced counsellors who have passed the necessary training. They are ready to listen to your problem and advice you how to act at once and in the long run. We hope we can be of assistance in solving your problem. There are no silly questions for our counsellors, the silliest question is the question not asked.

The European hotline number for missing children 116 000 was launched at the beginning of 2011. The hotline enables to pass on information about missing children, the counsellors give preliminary advice how to act in the
situation and carry out crisis counselling. The hotline works closely in co-operation with Police and Border Guard Board. 116 000 is operational 24h, the call is free of charge for all callers.