The European hotline number for missing children 116 000 was launched at the beginning of 2011. The hotline enables to pass on information about missing children, the counsellors give preliminary advice how to act in the
situation and carry out crisis counselling. The hotline works closely in co-operation with Police and Border Guard Board. 116 000 is operational 24h, the call is free of charge for all callers.
The child helpline service was launched at 01.01.2009 using the nationwide free of charge round the clock operational helpline number 116 111. The objective of the service is to enable everybody to report about a child in need, forward the information to respective specialists and to offer children and other people primary social counselling and crisis counselling, if necessary. The service is provided in accordance with the Republic of Estonia Child Protection Act § 59, according to which every person is required to immediately notify the social services departments, police or some other body providing assistance if the person knows of a child who is in need of protection or assistance